Patient Account Representative

Location: Grand Island, NE
Hours: Monday–Friday, 8:00 AM – 4:30 PM
Wage: Up to $20/hour, based on experience

Revenue Cycle Specialists, Inc. is a sister company of Credit Management Services, Inc. We specialize in helping patients and healthcare providers navigate the financial side of healthcare with clarity, respect and professionalism.

We are seeking a Patient Account Representative who is comfortable communicating by phone, resolving account issues, and helping patients understand their balances and available payment options.

What You’ll Do

As a Patient Account Representative, you will:

• Contact patients regarding outstanding account balances
• Explain insurance payments and patient responsibility in a clear, professional manner
• Assist patients in setting up payment arrangements and identifying resolution options
• Update account records with detailed notes and call outcomes
• Work collaboratively to resolve billing and account inquiries

What We Offer

We believe in recognizing performance and supporting growth. You’ll receive:

• Quarterly performance reviews during your first year, with potential to increase annual earnings by up to $2,000
• Full benefits package, including $50,000 employer-paid life insurance
• 401(k) with company match
• Employee recognition programs and incentives
• Ongoing training and development opportunities

What We’re Looking For

• High school diploma or equivalent required
• Customer service experience preferred
• Medical billing, patient accounts, or healthcare experience is a plus
• Strong communication and problem-solving skills
• Comfortable working in a phone-based, computer-driven role
• Spanish bilingual skills preferred but not required

Work Environment

This is an on-site office position in Grand Island, NE. The role involves sitting at a desk, using a computer and phone system, and reviewing electronic account information throughout the day.

Equal Opportunity Employer

Revenue Cycle Specialists, Inc. is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment and making employment decisions based on qualifications, merit, and business needs.